You have many obligations as a business owner, but your main responsibility is to add value to your customers’ lives.
When your company receives calls from customers, their first impression of your business begins with how they are greeted. How would you like to be treated? Is it a professional greeting that suits your organization’s professionalism?
Phone answering service is the best choice for your business to ensure a consistent and professional look. In addition, it can improve your image cost-effectively and efficiently. It is important as the first impression enables callers to reach out to the people they need quickly.
You may be wondering how such an answering service can help your company, especially small businesses, whether you are a solo planner or have less than ten employees. Here are some of the key benefits of phone support outsourcing.
Real Cost Saving:
Phone answering services save you money compared to hiring a reception service. Recruiting, engaging, and training costs about $4,000 for new employees, and the average agent salary is over $26,760. In addition, this does not include payroll tax, benefits, bonuses, leave, sick leave, or workers’ accident compensation.
But, of course, the employee cannot stay at the desk 24 hours a day, seven days a week. This means that if the employee is absent, you will have to pay for the backup system or the office answering service.
Professional to Customers:
There are many live answering services for small businesses. But how can you be sure that these call processing services offer reliable experts? Even if you outsource or hire an in-house receptionist full-time at a considerable cost, you do not have complete control over how they answer the phone. For example, they cannot guarantee how your phone will be answered if the live receptionist has a lousy day or encounters a difficult situation.
If you have a professional job, you don’t want someone to answer your phone “Yeah?”. On the other hand, suppose you want complete control over how incoming calls are answered. In that case, a call answering service tailored for small businesses with an agent is a great solution. You can record an outgoing message to ensure that it reflects the level of professionalism you request.
Browse the call center horror stories on the internet, and you will find lots of examples of inadequate live response services. The actual personnel trained to answer the phone are not invested in your business in the best of circumstances. They do not understand what your company is doing. In the worst-case scenario, they may be poorly qualified and poorly trained — and you may not realize that the person receiving your call is making your organization look bad.
According to research reports, 48% of the customers surveyed find it useless for customer service reps to answer corporate calls. Moreover, only 31% of companies closely monitor the interaction between staff and clients to make matters worse.
Can you guarantee that even if you train your live reception as thoroughly as possible, it will be helpful to you every time? Automated menus give customers precise access to where they need help from team members.
Make Your Business More Established:
Perhaps your company is in the growth stage. Callers receive a menu of options to contact their department with the best service for small businesses. Whether you have only one person in each department or a team of three, using the automatic menu option, which offers many choices to callers, can make your business look much bigger.
Spend More Time on What Matters:
You have a business to run. You don’t want to spend hours picking up the phone and getting in the way. Moreover, calls are virtually answered and filtered using the virtual receptionist and phone answering services. In addition, information mailboxes can answer frequently asked questions and free you to handle more critical issues.
Reduce Waiting Time:
Callers trying to contact a living person have to wait from time to time. According to research, customers report waiting 10 to 20 minutes each day when calling the company. With the auto-answer service, customers don’t have to wait. Instead, they can choose the department or person they want to contact immediately and leave a message immediately so that someone on your team can call back directly.
This reduces frustration and allows the caller to respect time. Providing prompt service is mission-critical for businesses, as 78% of customers refuse to complete or purchase a transaction due to poor customer service.
Ensure You Get Your Calls:
Not answering the phone is disastrous, especially if you are working to secure a new lead. You don’t want to miss the potential for sales. Moreover, you don’t have to worry about human error ruining your work with a virtual receptionist. Each caller can quickly leave a message, and the system will automatically capture information.
Callers do not need to hear ringing calls, long wait times, or unanswered calls. And you don’t have to worry about missing an opportunity. The remote answering service allows you to answer all incoming calls and give a personalized professional greeting just before the caller chooses how to transfer their call.
Reduce Distraction:
The average employee is interrupted 56 times a day, spending about two hours recovering from distraction. The average worker wastes 60 hours to distract the moon. Phone calls can be a major cause of workplace distractions and reduced productivity.
You can reserve a specific amount of time to pick up a call and choose the best time for that task with the answering service. When struggling with a project or meeting, response services can ensure that clients and customers are directed to the appropriate department or voicemail system.
Why Choose DOS:
Digitech Outsourcing Solution offers many benefits, especially for small businesses that want to save time and money. So, their response services allow you to provide the highest customer service standards while staying productive.
If your business requires answering services, don’t hesitate to get in touch with DOS or check your options. You can get your new system up and running in less than 24 hours, so you don’t miss another important call or waste your time at work.
With DOS, you will always answer your phone professionally and effectively. Whenever clients or customers contact you, they can direct you to the correct phone number or department.
