QuickBooks error H505 mainly interrupts the users while switching QuickBooks Desktop from single-user mode to multi-user mode. The error shows up on the screen, followed by an error message, “This company file is on another computer, and QuickBooks needs some help connecting.”The QuickBooks error message H505 says to run QuickBooks Database Server Manager so it can scan the file and restore the connection. Continue reading the blog to get detailed information on QuickBooks multi-user error H505, its causes and solutions.
If you are looking for technical assistance to resolve QuickBooks error H505, then call us on our toll-free number +1 800-579-9430 and talk to certified QuickBooks experts
Reasons that can QuickBooks error code H505
There are several reasons behind the error. Have a look at some of them listed below:
- You are using an old version of QuickBooks.
- QuickBooks services are not running on the server computer.
- The hosting configuration settings are incorrect.
- The firewall is blocking QuickBooks connection to the server.
Given below is the troubleshooting procedure to fix the error.
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Know Steps to Deal with QuickBooks company file error H505
The troubleshooting solutions given below are proven to resolve the error at once:
Solution 1. Reset hosting configuration settings
Other computers on your network can’t hold your company file as the server computer should be the one hosting it. Follow the steps given below and turn off Host Multi-User Access on workstations:
- Move to your workstation getting H505 error.
- Open QuickBooks and select the File menu.
- Choose Utilities.
- If the Host Multi-User Access option is visible. There is no problem with this workstation, move to the next one.
- If you can see the Stop Hosting Multi-User Access option, click it.
- Follow the same procedure on all workstations getting the error.
- Now, move to your server computer.
- Choose the File menu and then Utilities.
- Select the Host Multi-User Access option.
- Don’t select the Stop Hosting Multi-User Access option.
If the solution given above didn’t work, try the next one.
Solution 2. Start QuickBooks services on the server computer
The following steps will guide you through running QuickBooks Database Server Manager on the server computer:
- Go to your server computer.
- Click the Windows icon and enter the Run command.
- When the Run window appears, write ‘services.msc’ and tap Enter.
- Look for QuickBooksDBXX and double-click it.
- For the Startup Type, choose Automatic.
- Set services status to either Running or Started.
- If it is neither Running nor Started, choose Start.
- Go to the Recovery tab.
- From there, select Restart the service from First failure, Second failure and Subsequent failures.
- Click Apply and then OK.
- Follow the same procedure to start QBCFMonitorService.
Hopefully, you have successfully resolved QuickBooks error H505 after following the solutions given above. If you are still facing any trouble fixing the error, dial our customer support number +1 800-579-9430 and speak to certified QuickBooks professionals. They will facilitate you with advanced troubleshooting steps for the same
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