QuickBooks error 12031! Be alerted when it appears

QuickBooks error 12031 usually arises when a user tries to download the latest QuickBooks Desktop update. The error pops up on the screen with an error message that says, “Error 12031: A network timeout that is preventing QuickBooks from accessing the server.” The error primarily occurs due to an unstable internet connection or misconfigured QuickBooks update settings while downloading the update file. This blog is all about acquainting users with QuickBooks update error 12031, its causes, and troubleshooting techniques, so read carefully until the end.

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Main causes of QuickBooks error message 12031

Following are the factors that prompt the error:

1. Internet Explorer settings are misconfigured.
2. Windows firewall doesn’t allow QuickBooks to download the update.
3. Other browsers are set as the default browser instead of Internet Explorer.

Given below are the solution to resolve the issue.

Quick Fixes for QuickBooks error code 12031

The following troubleshooting solutions include changing Internet Explorer settings, resetting QuickBooks Desktop updates, and updating QuickBooks in safe mode:

Solution 1. Configure Internet Explorer settings

Misconfigured Internet Explorer can sometimes provoke update errors in QuickBooks as the program requires Internet Explorer to open most of its Windows. To modify the settings, follow the steps given below:

1. Open the QuickBooks Desktop application and go to the Help menu.
2. From there, choose Internet Connection Setup.
3. Select the Use My Computer’s Internet Connection settings option and then click Next.
4. Now, try to download the QuickBooks Desktop update again.

If error 12031 persists, try the next solution.

Step by Step Troubleshooting Guide to Resolve : QuickBooks connection has been lost

Solution 2. Try to reset QuickBooks Desktop updates

1. Again, open QuickBooks and choose the Help menu.
2. Choose Update QuickBooks Desktop.
3. Select the Update Now tab, then click Get Updates to start the update process.
4. Once the download completes, reboot your device.
5. When prompted, install the latest QuickBooks update.

If you still get the same error message, move on to the next solution.

Solution 3. Switch Windows to safe mode and then run QuickBooks Updates

Running QuickBooks updates in safe mode allows Windows to prioritize the task over other processes, hence avoiding issues from the interference of other applications. To do the same, follow the steps given below:

1. Open the Run command by tapping the Windows and R keys simultaneously.
2. In the Run dialog box, write MSConfig and click OK.
3. When the Windows System Configuration window opens, go to the Boot tab.
4. From there, unmark the Safe Boot option and click Apply to save the changes.
5. Reboot your computer in safe mode.
6. Try to download the update in safe mode.

We are optimistic that the troubleshooting solutions discussed in the blog will help you fix QuickBooks error 12031. If the error fails to disappear even after following the steps, consult the QuickBooks technical support team by calling us on our customer support number +1-800-579-9430. They will assist you with advanced troubleshooting tricks for the same.

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