Get IT Help Desk Services if you are stuck with mediocre standards while you have always aimed at excelling? Having to compromise due to overburdened employees with your tickets and help desk IT needs?
- If that rings a bell, you have found the right way to us. We speak with such confidence because of our constant ability to resolve our client’s tickets in almost no time and helping them achieve better productivity.
- If you are keen to render our IT help desk services, our consultants can help develop a work strategy that suits your business needs precisely.
IT Help Desk Services Includes:
Tier 1 IT Help Desk Services
- This module primarily deals with immediately resolvable issues over a call, an email, or other means of communication that you prefer.
- Fix to a suitable option for hiring, be it the number of tickets per month, the number of hours spent, and average resolution time.
- Custom KPIs to measure performance and weekly/monthly reports as per the plan you have chosen.
Tier 2 IT Help Desk Services
- The tier 2 issues are mostly those that cannot be resolved at almost any time and need escalation.
- The module also may include the complete IT Support Services to manage your entire IT infrastructure.
- The module is flexible to customize as per your requirements and billable only for hours worked on, among other options.
- You also get weekly/monthly reports to reflect the team’s performance to the average resolution time.
Affordable and flexible Outsourcing Modules
Dedicated 24X7 Support
Are you planning to outsource your services full-time or part-time? We can take care of it seamlessly. All we need is to understand your requirements, and we will get on it immediately in an organized manner. We manage the ticketing system you work with and resolve the issues with almost no time before providing a well-written and tested solution.
Graveyard Shift IT Help Desk Services
Are you finding it challenging to provide services to your clients 24X7 due to a shortage of staff at night? We put you in a position of advantage with this engagement module. With the difference in time zones, we promptly cover post 10 PM shifts till your team can take over the following day.
Seat-basis IT Help Desk Services
If you wish to augment your IT help desk team, then this is your best bet. With this engagement module, you can choose to outsource your IT help desk services on a seat basis and increase the number of employees per seat served to engage as per your requirements demand.
On-demand Support
Often you may not require a full-time or a part-time team to outsource your IT help desk services. You can talk to us if you want to outsource your IT help desk services on short notice and want a team in reach at all times. Our team works in a highly strategic way and takes care of your urgent needs almost immediately. Talk to us to know more.
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Source: IT Help Desk Support Services
Reasons To Outsource IT Help Desk Support And Its Benefits
If you are thinking of outsourcing your IT help desk and debating if doing so is a good idea for your company; We are here to answer all of your IT help desk support questions.
As one of the top IT help desk outsourcing companies, we follow industry best practices while providing Outsourced IT Help Desk Services and have attained 100% customer satisfaction.
With the years of experience providing IT help desk support and our expertise, and how effectively it has impacted our customer’s business growth, we decided to list some of the advantages they procured by outsourcing IT help desk services.
The benefits of outsourcing IT help Desk services our customers could enjoy can be generalized and applied universally. Although before we jump into the topic, it is essential to understand the different IT service desk (ITSD) levels.
Levels of IT Help Desk Services you Should know:
Tier 1 IT Help Desk Services:
This involve lower-level technical issues that can be resolved well within 15 minutes and can be quickly dealt with over a call.
Tier 2 IT Help Desk Services:
Here the issues that come up are the ones that need more technical expertise and deep knowledge regarding the system in question. A highly skilled company that offers tier 2 is usually great at resolving the issues in less turnaround time. When it is not resolved here, it escalates to the next level.
Tier 3 IT Help Desk Services
At tier 3 level, it involves product creators or chief architects, or engineers. When Tier 2 support cannot fix the issue, tier 3 duplicates the issue in the product to look for a solution and find the root cause, which gets documented for future references for tier 1 or tier 2 level support.
Tier 4 IT Help Desk Services
Tier 4 support comes into the picture when the issue lies within a product from a business partner and not directly from your product. In such scenarios, the product owner forwards the matter to their partner, monitors, and ensures the implementation of the solution.
Now that we understand the levels involved in IT help desk services, let’s jump into the advantages of outsourcing IT help desk support without further delays.
12 Outsourcing Benefits of IT Help Desk Support
Dodge downtime:
When you run a company where you cannot afford downtime due to IT concerns, outsourcing IT help desk services helps prevent downtime and the losses it would have incurred.
Enrich user experience:
With outsourced IT help desk services, you have a team ready to care for any issues your employees or clients might have. The quality of your employees’ work and the client satisfaction you get increase proportionally with good IT desk support.
Increase engagement:
As your client’s quality of service gets better with constant support from outsourcing IT help desk solutions, your overall engagement rate increases, as does your business.
Improve efficiency:
When your employee’s work is not interrupted by long-term technical issues and is resolved almost in no time with dedicated IT help desk support, the overall performance of your company increases.
Accelerate adoption of new technology:
When implementing new technology in your office, let it not affect your successful adoption by outsourcing ITSD to a company with prior knowledge of the technology that can take care of any concerns at tier 1 level itself.
Stay ready when you scale your business:
When scaling your business, you need not spend extravagantly on maintaining your team. Outsourcing your IT help desk services can benefit you successfully undertake the expansion.
Cost reduction and cost savings:
You reduce your admin costs by outsourcing your IT desk services instead of hiring an in-house team to resolve your IT concerns. You also increase your cost savings due to the prevention of downtime and high-performance rate, to name a few reasons.
Decrease your response time:
With outsourced IT desk services, you can decrease your response time while providing IT support for your clients and increase positive reviews and higher customer satisfaction.
Efficient business management:
When you do not have to resolve your IT concerns in-house, as you have a team ready to fix any issues through outsourced IT desk services, you get to manage your core business processes and proactively take steps that help you grow.
Get 24X7 support:
You already have a team that takes care of your IT support services, and you are happy with them. But, you are finding it challenging to provide 24X7 support during national or international holidays? Then outsourcing the IT help desk with the 24×7 backing will take care of the problem.
Stay prepared at all times:
Are you releasing an upgrade or releasing a new product and need a team ready on demand? Well, outsourcing IT help services on-demand helps you stay prepared at all times and take care of all your client needs.
Augment team and double the profitability:
Don’t let your in-house team burn out through high work pressure. Augment IT support with outsourced IT helpdesk services to improve your in-house work efficiency and your overall response time and profit margin.
Are you still skeptical and have multiple questions regarding how to benefit from outsourcing the IT help desk? Providing Tier 1 and Tier 2 outsourced IT help desk service successfully for years now, our consultants are competent and more than happy to help you.