Medical clinics had two major issues during the pandemic: treating patients and handling their delay times. The lack of a clinic queue management system frequently increases wait times, resulting in annoyed patients.
Overall, queues are a common concern. Here, social distancing comes as a sigh of relief for the businesses. It now assists the clinic in reducing its on-premises crowd, which results in long patient lineups. Patients can arrange their appointments online and then come to the facility when it’s their turn. As a result, one-on-one contact is reduced.
So, it comes to investing the queue management for social distancing measures in place. It will reduce the patient wait times. Plus, keep them and the staff safe from virus spread.
Ways to Utilize Clinic Queue System for Social Distancing
Offer Virtual Queuing
Virtual queuing provides patients with an alternative to standing in huge lines to be served and adhere to social distancing. This technology can be used in multiple industries, including restaurants, retail establishments, and more.
Do you also own a clinic? Investing in a queue management solution can help you to seamlessly handle the patient inflow. A virtual queuing software acts as a physical line but adheres to social distancing norms, unlike the actual physical queues.
You can spare patients from having to wait in lines to book their appointments. This creates a barrier between visitors and the queue, allowing them to spend their time doing other things while keeping an eye on their queue status on their mobile devices.
Besides, customers can maintain social distancing by signing in either online or on call. Scheduling an appointment by a QR code queue system is also possible.
Overall, the clinic queue system will encourage your employees to address lineups virtually and confidently. They will have the knowledge of which customer has booked the appointment at what time. Besides, they can better focus on improving the customer service as the manual tasks will be reduced with automated check-ins and checkouts. As a result, the experience will be safer and more pleasurable.
Switch to Online Ticketing
To provide optimal safety to the patients and staff, lowering the in-person contacts is essential. Obtaining an online queue ticketing system would be advantageous in this situation. It will help in social distancing and keep clinic visitors safe. Additionally, it has the potential to open up new revenue streams and improve the guest experience.
- Promote social distancing and safe treatment with online appointments and contactless transactions.
- Keeps visitors informed via online messaging when they can expect their turn.
Handle Staff Allocation and Patient Inflow
The ability to establish an online booking system allows to seamlessly handle the patient flow. You can choose how many appointment slots are available each day. As a result, the priority is kept on social distancing. This allows you to assign workers based on the needs and desires of the patients.
Streamlines Communication
For patients, achieving a smooth clinic experience is extremely vital. This is only possible with seamless communication. Patients must be able to communicate with one another via messages, emails, or SMS even when they are not at the clinic. All of these channels can be utilized to keep visitors notified about appointment reminders, booking confirmations, wait time estimates, and more.
Similarly, offering information to employees can help them reduce their workload.
Above and beyond the patient treatments, the clinic queue management system helps in the development of remote communication and streamlining.
Monitors Clinic Queuing Situation
Because the patients need not wait in the lobby, you will be able to readily track their wait times in various ways. Using the queuing solution, patients will be able to acquire real-time information on wait times and the capacity of consumers that are waiting. Furthermore, it can help employees in understanding or predicting unpredictable peak times, as well as the need for staffing at the peak time.
Optimize Queues for Social Distancing
You’ll need to use Business Intelligence to properly evaluate the data and optimize the waiting area condition as time goes on. Also, you will be able to identify hassles that can influence social distancing norms if you have the real-time facts and numbers.
Furthermore, you can properly distribute the workload among your employees. As a result, their output will increase.
Summing Up
It’s not easy to maintain social distance while servicing patients in hospitals. Switching to digital solutions like clinic queue systems for social distancing, on the other hand, might ensure a significant reduction in viral propagation within the clinic. As a result, both personnel and visitors stay safe while you provide services with the highest level of patient satisfaction.
So, wait for none and make your clinic lobbies decluttered, keeping the safe distance maintained.
Read: What are Benefits of Patient Management Software for Clinics?
